Help & Contact
The Munasaba team is here to help — from setting up your first occasion to running your venue. Reach us through the channels below or browse the FAQ.
Contact channels
support@munasaba.com
We usually reply within one business day.
Support number coming soon
Until then, email is the fastest way to reach us.
Frequently asked questions
How does digital naqout work?
The host adds their CliQ alias, and guests see a naqout button on the occasion site. The guest opens their banking app and transfers directly to the host — the money never passes through Munasaba.
Does Munasaba take a commission on naqout?
No. The transfer goes directly from guest to host via CliQ, and we take no commission on it.
Is Munasaba free for hosts?
Yes — the core planning tools (guest lists, checklists, budget, the occasion site, and naqout) are free. Some extra features may be paid, with prices shown clearly before subscribing.
How do service providers join the directory?
Create an account from the registration page and choose "Service provider", then complete your business profile (category, city, prices, photos). New profiles are reviewed by our team before appearing in the directory.
How does my venue get the management portal?
Register as a service provider and choose the "Wedding Venues" category, then sign in to the venue portal with the same account to manage your calendar, clients, payments, reports, and event-night check-in.
I forgot my password — what do I do?
Use the "Forgot password" link on the login page and follow the steps. If you run into trouble, email us and we'll help.
Who can see my guest list?
Only you and the people you share your occasion's management with. Event-night door staff see just what's needed for check-in, and guest lists are never visible to other users.
Didn't find your answer?
Email us your question at the address above and we'll get back to you within one business day.